If you are eligible to get your refund but your money hasn’t been credited to your account, we request to check your bank regarding it. It might be an issue from their side or it might take more time for the sum of money to be credited by your bank. If everything is OK on the issuing bank’s side, you can contact our customer support team.
Once the returned product has reached our location, we will inspect it carefully. We will also inform you if it is eligible for a refund or not. If it is approved, you can expect your money back in your account with 7 to 15 business days.
If you do not want to get your refund and want to exchange the damaged product, you can send an e-mail to our customer service team.